Front of House Staff

Part-Time

Magic Theatre seeks multiple Front of House staff members for the 2018/19 season

Main Purpose:
The Front of House Staff will work in conjunction with the Patron Services Manager to deliver friendly and efficient service to the patrons, donors, volunteers, and visitors of Magic Theatre to ensure a pleasurable theatrical experience.Front of House Staff must be available for all performances in the upcoming season:

THE RESTING PLACE/ October 10 - November 4
IN OLD AGE/ March 22-April 21
OEDIPUS EL REY/ May 29- June 23



‍Key Responsibilities:
-To ensure all theatre and company policies and procedures as well as legal requirements are adhered to.
-To maintain a friendly, helpful and competent service with fellow employees and everyone that comes into contact with the theatre.
-Working with your fellow Front of House team members and the Patron Services Manager to ensure the theatre is consistently presented to a high standard of cleanliness, tidiness and functionality.
-To attend shifts on time, dressed appropriately and ready to begin work.
-To ensure availability to attend work is provided in line with theatre policy.
-When handling cash to ensure that the cash is accurately accounted for, documented, and kept secure during each performance.
-Front of House staff can be expected to carry out a number of specific duties during their call including the roles of door person, usher, box office, and concessions staff; specific role details will be provided separately.
-To ensure you are consistently dressed as outlined by the Patron Services Manager for each shift and arrive as requested and punctually.
-To attend theatre / company training sessions and events as required.
-To undertake any other reasonable requests as required by the Patron Services Manager.

‍Essential:
-Competent in delivering high standards of customer service; to all theatre visitors as well as colleagues.
-Experience and skill in public speaking and dressing large audiences.
-A friendly and amenable persona and a team player.
-Competence in the knowledge and application of Health & Safety regulations.
-Ability to present a calm and informed presence in case of an emergency.
-Organized; evidence to show capable of prioritising and carry out numerous responsibilities in an efficient manner.
-Competent in delivering quick & efficient sales in an often busy sales environment; numerically competent.
-Willingness & availability to work matinees, evenings, and weekends.
-Ability to lift up 30lbs and comfortable standing for long periods of time.

‍Desirable:
-Previous experience in a customer service role.Certification to show competence in the responsibilities outlined above. -Experience in using an electronic ticketing system.An understanding of the front of house duties within a theatre.
-Awareness of basic food hygiene and health and safety.
-A genuine interest in the Performing Arts and the nonprofit community.

‍This is a paid, part time position. Magic Theatre is located in Fort Mason Center in San Francisco.

‍If you are interested in applying for this position, please email your cover letter and resume to Cierra Cass, General Manager, at cierrac@magictheatre.org.

Over-Hire Technician

Part-Time

Magic Theatre is looking to over-hire a freelance lighting and sound technician to assist with the technical process during 3 show season in addition to overseeing inventory maintenance and organization.

Overview:
The ideal technician will have a good working knowledge of basic lighting and sound systems and is self-motivated enough to take ownership of space and equipment: contributing to efficient technical processes.  

During the two and a half weeks around each of the technical rehearsals for Magic’s three show season, the technician will be expected to be on site for the set-up of tech tables, power, coms and other equipment --and present throughout technical rehearsals, previews, and notes.  During each of these periods the individual will work approximately 100 hours including overtime.  

In addition, flexible hours will be available for maintenance and organization of the department and to serve as event technician for outside groups renting the space.

To Apply:
We are looking to fill this position by early September.  
Please submit and resume and cover letter to the production manager at jackieh@magictheatre.org