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Tickets & Box Office Policies
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Seating Map
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COVID-19 SAfety Protocols

Magic adheres to all guidelines issued by Fort Mason Center for Arts and Culture, the City & County of San Francisco, and the State of California in regard to reopening our facilities to patrons and ongoing operations. Including:

-Remote ticketing options and touchless ticket scanning
-Clear, unobstructed pathways for patrons’ ingress and egress.
-Reduced venue capacity for certain productions in order to maintain distancing between parties.
-Hand sanitizer stations throughout the venue.

-Magic will eliminate concessions sales until such time as risk of exposure is decreased.

-Print programs may be available by request. Most programs will be digital.

-Ample signage regarding all procedures will be posted throughout the theater lobby.

-All attendees must wear masks at all times.

Front of House
All Front of House staff, including House Managers, Box Office and Ushers, will undergo the same training as the rest of the Magic staff regarding safety and sanitization protocols. This will include face-coverings - masks, and social distancing.  Magic will provide sanitization techniques and equipment for cleaning.

-Our facility will provide appropriate distancing between patrons and FOH staff.  We plan to encourage electronic ticketing and not handle paper tickets to decrease cross contamination.

Patron Screening – Performances
Magic is a fully vaccinated company. Proof of vaccination will be required for any audience member entering the space.

-Magic will require all patrons to wear face coverings/ masks when in the building and attending a show.

Theatre Cleaning Procedures
Prior to each performance all hard surfaces in the theatre (including but not limited to: arm rests, handrails, door handles, tables, chairs & counter tops) will be wiped down with an approved disinfecting agent.

-Cleaning crews will wear face-covering/ masks and gloves during this process.

-At least once a week the entire theatre facility will be spray disinfected/ fogged to address soft surfaces.

-You might not notice it, but Magic Theatre is surrounded by windows on three sides. During performances, these windows will remain open.

-Magic has also installed air-purifiers throughout the performance and common areas.


Ticket prices vary from show to show. 

Keep checking our Facebook page, blog and website for updates and announcements on rush tickets, discounts and special promotions. We want everyone to see the show!

Box Office Phone Hours

**Due to our current limited staff, your call may not be answered immediately. Please leave a voicemail, or send us an email at, and your call will be returned as soon as possible. Thank you for your patience.**

During A Show Run

Monday: CLOSED**
Tuesday–Friday: 12pm to 3pm
Tuesday-Sunday: 2 hours prior to performances

NOT During A Show Run
Tuesday–Friday: 12am to 3pm 

Box office in person

In Person
Our physical Box Office is currently closed.

By Email
Please leave a voicemail or an email if you are unable to reach us.

Tickets & Box Office Policies

There is a per-ticket handling fee for all ticket orders, even if purchased in person.

Please note: There is no late seating and no refunds. Patrons who arrive after curtain time will not be seated and their ticket price will not be refunded.

If you are ill, please contact the Box Office and we will either refund your ticket or exchange it for another performance where applicable.

Group Tickets

Consider Magic for your next group outing! For groups of 10 or more, we offer special discounted rates plus 1 FREE ticket with your purchase. For larger groups, we may be able to reserve the lounge for a private reception or even organize a private TalkBACK for your group. Contact us for our most current group rates and group seating availability for this season. You can reach our box office by calling (415) 441-8822 or emailing us at

If you’d like to use Magic Theatre shows as a fundraiser for your organization or would like to arrange a pre-show reception, please contact us. Depending on availability, we can make the theatre lobby or lounge available for you. We don’t provide catering services, but we would be more than happy to work with you to best accommodate your needs.

Magic Theatre is conveniently located at the Fort Mason Center with ample public parking available to accommodate large groups, and the Marina and its surrounding neighborhoods are full of great restaurants if you’d like to make your group outing into a full-night social event.

If you have any questions, or would like to purchase your tickets, please contact our box office at (415) 441-8822. Box office hours are Monday – Friday from 10am to 5pm during dark periods. During performances the Box office hours are Mondays: 10am-5pm Tuesdays: 11am-6pm Wednesdays-Saturdays 12pm-7pm and Sundays 12pm-3pm.

Seating Map

Wheelchair accessible seats are located house left, seats A1, A3, A5, & A7.

Comments & Suggestions

Is there anything you would like us to know? I'm happy to help; see you at the theatre!

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